Frequently Asked Questions

 

T-SHIRT MEASUREMENTS

Where possible, we try to list the garment manufacturer in our product descriptions.

If the garment manufacturer is listed (e.g. Gildan, Tultex, American Apparel) you can often find size charts on their websites. Links are below:

Gildan 

Tultex 

American Apparel

Bayside

You can also email us for a size chart at orders@artistfirst.com.au

PRE-ORDERS
We ship pre-orders the week of release, with intention to arrive on release day. International customers - we try to send earlier, however we often do not receive all the appropriate items until close to release date.

Note: If you order an in-stock item with a pre-order, these items will ship when the pre-order becomes available. This is due to only one shipping charge being apllied on the order placed. We cannot ship items separately if they are ordered together in 1 transaction. We recommend ordering pre-order items in a separate transaction, so they don’t hold up delivery of other in-stock items.

VINYL ORDERS
We ship all vinyl sealed and unopened (when we receive it sealed). If you would prefer the vinyl removed from its sleeve when shipped – please note that in the ‘Special Instructions’ section of the checkout. We can not guarantee the condition of your package upon arrival, and do not take responsibility for vinyl damaged in transit. We package vinyl in LP mailers with fragile tape, and do our best to ensure it arrives at the destination in the best possible condition.

RETURNS & EXCHANGES
- All returns must be made within 30 days of the ship date. 

- All merchandise must be returned in original condition (not worn, washed or damaged)

- Vinyl records can only be returned if the item is defective or damaged

- Please email us if you wish to return or exchange an item: orders@artistfirst.com.au

- Exchanges: Exchanges will be processed as a return and a new order.

Please send back the unwanted item or size for a refund, and place a new order for the item or size you would like to order instead. 

- Returns/Refunds: You may return an item for a refund due to change of mind or size/fit unsuitable, as long as the item is in original condition (not washed or worn, only tried on). Please note shipping charges will not be refunded.

Refunds will be processed onto the original form of payment (Credit Card or PayPal).

- Damaged/Faulty Items: If you have received a damaged or faulty item, please contact us as soon as you receive your order, so we can arrange a replacement. 

ARTIST FIRST RETURNS
c/o Love Police ATM,
43 Brady St,
South Melbourne, VIC 3205
Australia

MORE QUESTIONS?

If you have any questions that are not answered here, please email us at orders@artistfirst.com.au.