Shipping Information

SHIPPING INFORMATION

Orders are shipped via Australia Post eParcel. Please ensure your shipping address is entered correctly to ensure smooth delivery of your order.

We offer the following shipping methods:
Domestic (within Australia):
Parcel Post (standard mail)
Express Post (next day delivery with tracking)

International:
Parcels up to 2kg:
Pack and Track International - Air Mail with tracking
Registered Post International - Air Mail with signature on delivery, no tracking
Parcels over 2kg:
Air Mail - no tracking, no signature required to accept delivery

Orders will ship via Pack and Track if available in your country. Pack And Track service is currently available to the following countries:

Belgium, Canada, China, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, United Kingdom, United States.

If Pack and Track service is not available to your country, your order will go via Registered Post. 

If Registered Post and Pack & Track are not available in your country, we will ship via Air Mail. All parcels over 2KG will also ship via Air Mail.

Our shipping is currently not insured, and we can not be held responsible for any items that are lost or damaged in the mail.

DELIVERY TIME
Our warehouse is located in Melbourne and operates standard business hours from Monday to Friday. Please allow 1-2 business days for order processing time. For pre-orders please note the release date, as your item will be shipped with the aim to arrive on that day.

If the item you ordered has sold out due to limited availability, you will be contacted by our customer service team and you will be offered an exchange or refund. Please note the below delivery times are a guide and can not be guaranteed:

Domestic (within Australia):
Parcel Post
VIC (1-2 Days)
NSW / SA / TAS / ACT (2-3 Days)
QLD (4-5 Days)
WA / NT (5-9 days)

Express Post - Next day after shipping, if located within the express post network. Otherwise allow 2 days. To check if your shipping address is in the express post network - visit http://auspost.com.au/parcels-mail/delivery-areas.html

International:
Pack and Track International, Registered Post International and Air Mail - Allow 2-4 weeks for delivery.

There can be delays at International Customs, in which case orders can take 4-6 weeks for delivery.

SHIPPING COSTS
Shipping costs are calculated at checkout, based on Australia Post rates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in Australian Dollars (AUD).

IMPORT TAXES/DUTY FEES
For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. The majority of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.