At Artist First, we aim to put the artist first.
We are a small-medium sized business based in Melbourne, and we specialise in selling band merchandise online to consumers in Australia & New Zealand.
We are 100% independent and Australian owned. Artist First was started by 2 people who are passionate music fans, who also love merch, and have worked in and around music for many years.
Info for Bands:
Here's a bit about what we can do for you.
Webstore - We can quickly and easily set up a dedicated online store with secure payment system for all kinds of items. We can brand the webstore with your logo, images and link it to your existing website and social media pages, so your fans can discover it easily.
Product - We can sell your existing merch, or we can assist with printing and design if needed. We provide a warehouse for your product and can help with tour or event logistics if required. Pre-order bundles and limited edition merch are our specialty. Our webstores are ARIA accredited and music sales count towards the Australian Charts.
Marketing - We can help you get the word out about your merch. Whether it's using social media, email newsletters, digital marketing, or event marketing, we are here to help.
Fulfilment - We will pick and pack your orders and let your customers know when shipped. We will handle any customer queries and ensure smooth and timely delivery of orders.
Data - We can send you reports on monthly sales, top sellers, popular sizes and popular designs, to help you maximise your sales to your fans.
For more info on starting a band webstore with us - get in touch here.
Info for Fans:
We want to bring you all kinds of rad merch and music!
Also we aim to provide a great online experience and excellent customer service.
Want to know more about us before you order? Check out our facebook where you can read our reviews. We're also on twitter and instagram too... (just in case you're stuck in a social media k-hole and want to keep going).
Find an issue on our website? Let us know here so we can fix it ASAP.
If you are looking for info on returns, exchanges, size charts, hit up our FAQ page.
As of Sept 2018, we're phasing out plastic bags! Orders have started shipping in our new compostable, biodegradable bags from The Better Packaging Co. We'll also be switching our plastic padded bags (for CDs and DVDs) to brown paper padded bags. We hope you like the new packaging as much as we do. If you have any feedback on our new packaging, you can email us here.