Shipping Information

SHIPPING INFORMATION

***CHRISTMAS HOLIDAY SEASON 2018 SHIPPING INFORMATION**

We recommend placing orders by Dec 12 for the best chance of delivery by Dec 25. We will ship out orders as quickly as possible, however this is an extremely busy period for Australia Post, so deliveries can take longer than usual in the lead up to Christmas. We also recommend selecting Express Post during this busy period.

Please note our warehouse is located in Melbourne, so the further distance you are from Melbourne, the longer delivery will take.

We also now offer pick-up for customers located in Melbourne metro area. Pickup times are Monday to Friday, 12pm to 5pm.

SHIPPING INFORMATION

Orders are shipped via Australia Post eParcel. Please ensure your shipping address is entered correctly to ensure smooth delivery of your order.

We offer the following shipping methods:
Domestic (within Australia):
Parcel Post (standard mail)
Express Post (next day delivery with tracking)

Local Pickup (Melbourne, Australia):
Local pickup is available from 43 Brady St, South Melbourne VIC 3205.
Pickup Times: Monday to Friday, 12pm to 5pm. 
Strictly no order pickup outside these times.

Nearest Tram Stop: Montague St Light Rail, Tram No. 126

International:
International Standard - available for shipments up to 20KG

(6-10 business days delivery time, online tracking, email notifications)

International Economy - available for shipments up to 2KG

(10+ business days delivery time, no tracking, no email notifications)

International Express - available for shipments up to 20KG

(2-4 business days delivery time, online tracking, email notifications, signature on delivery)

Our shipping is currently not insured, and we can not be held responsible for any items that are lost or damaged in the mail.

DELIVERY TIME
Our warehouse is located in Melbourne and operates standard business hours from Monday to Friday. Please allow 1-2 business days for order processing time. For pre-orders please note the release date, as your item will be shipped with the aim to arrive on that day.

If the item you ordered has sold out due to limited availability, you will be contacted by our customer service team and you will be offered an exchange or refund. Please note the below delivery times are a guide and can not be guaranteed:

Domestic (within Australia):
Parcel Post
VIC (1-2 Days)
NSW / SA / TAS / ACT (2-3 Days)
QLD (4-5 Days)
WA / NT (5-9 days)

Express Post - Next day after shipping, if located within the express post network. Otherwise allow 2 days. To check if your shipping address is in the express post network - visit http://auspost.com.au/parcels-mail/delivery-areas.html

International:
Please see above

There can be delays at International Customs, in which case orders can take 4-6 weeks for delivery.

SHIPPING COSTS
Shipping costs are calculated at checkout, based on Australia Post rates. Costs are based on product/s purchased, delivery address, and shipping method chosen. Costs are in Australian Dollars (AUD).

IMPORT TAXES/DUTY FEES
For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are the responsibility of the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office. 

UK customers please note: Customs charges are now applied to imports into the EU with a value over 15GBP. 

Most of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.